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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is push the Help button, which is visible on each and every page. A pop-up menu will show up. It offers comprehensive info about all the operations that you can carry out on that particular page. Each pop-up menu appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have a huge selection of educational videos explaining how to work with our hosting Control Panel. They're made for those of you who would like to see how things are getting done rather than only reading articles. Thus, anyone can quickly become familiar with our Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't find the answer you searching for, take a glance at our comprehensive Frequently Asked Questions section, which includes questions asked by real persons and offers practical solutions. We regulary update our FAQ database with new entries so as to cover all the innovations and new additions to our system.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions section either, you can contact our great team of tech support engineers available 24/7/365 and ready to help you with any problem. Each trouble ticket you open will be answered in less than 1 hour (the average ticket response time is only twenty mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 239538

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com